Refund policy

Return & Refund Policy – FOGG Pakistan

At FOGG Pakistan, we take product quality, hygiene, authenticity, and safety seriously. Since fragrances and personal care products are sensitive items, returns and refunds are only accepted under certain conditions.

Please read the policy below before requesting a return, exchange, or refund.

1. When Can I Return a Product?

You can request a return only if:

  • The product arrives damaged

  • The product has a manufacturing defect

  • You receive the wrong product

Returns or exchanges are not accepted if you simply do not like the fragrance, scent profile, or product after purchasing it.

To be eligible for a return:

  • You must report the issue within 24 hours of receiving your order

  • The product must be unused, unopened, and in its original packaging

  • You must provide valid proof of purchase

  • The product must have been purchased directly from foggpk.com

2. How to Report an Issue

All return requests must be submitted within 24 hours of delivery by emailing:

info.gtcpak@gmail.com

Please provide:

  • A complete unboxing video clearly showing the issue

  • Clear photos of the damaged, defective, or incorrect product

  • Your order details and proof of purchase

Requests made after the 24-hour period will not be accepted.

3. Review & Approval

Once we receive your request, our team will review the provided information and verify the issue.

If your request is approved, we will share the return instructions and return address with you.

Please do not send a product back without approval. Returns sent without prior approval will not be processed.

4. Exchanges

If the same replacement product is available in stock, we will arrange an exchange for the damaged, defective, or incorrect item.

5. Refunds

A refund may only be provided if:

  • The incorrect product cannot be exchanged

  • The damaged or defective product cannot be replaced

  • The issue occurred due to an error from FOGG Pakistan

Refunds will not be provided based on fragrance preference, personal liking/disliking, or a change of mind.

6. Refund Timeline

Once the returned product has been received, checked, and approved:

  • The refund will be processed within 15 business days to the original payment method

  • Additional processing time may be required by your bank or payment provider

If 30 business days have passed after your refund was approved and you still have not received it, please contact us at:

contact@foggpakistan.com
0339-1113644

Our team will assist you further.